As the owner of your martial arts business, you understand the value of every single customer who walks through the door and you treat them accordingly. But do all of your employees treat them with the same care when you aren’t around? Do they know how to be a good host? It can never hurt to remind your staff about some of the little things that make a big difference. How to use the phone is one of the most important parts of having a successful martial arts school. Your employees must know how to do it properly. Start with the following: 1. Answering the phone. Make sure your
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