Strong leadership and a sense of direction are hallmarks of almost all successful businesses. Effective leaders and managers engage with their workforce to build commitment. In a business environment, this motivates employees to improve the volume and quality of their output. People are not only motivated by personal gain — they can be motivated by feeling part of the business and contributing to its goals. Your business’ success depends on delivering services that meet the expectations of customers. You can help achieve this by leading and motivating your staff to maximize their effort. In addition, good leadership and motivational skills can improve your recruitment and retention. To gain loyalty and
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