ChatGPT and OpenAI are two of the leading artificial intelligence (AI) technologies used for small businesses marketing online. They are used to automate customer service, generate leads, and increase customer satisfaction. Both of these technologies have a long and varied history, but their benefits for small businesses marketing online are undeniable. ChatGPT was developed by Microsoft in 2020 to automate customer service conversations. It uses natural language processing and AI to understand customer inquiries and provide responses in real-time. This saves time and money for businesses, as they no longer need to have a customer service representative available 24/7 to answer customer inquiries. Additionally, ChatGPT can provide personalized responses to
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